FAQs

  • ** we are currently taking a short break- orders will be shipped from the 28th jan

    Orders are typically processed within 1–3 business days. (excluding pre-orders) Once your parcel is on the move, you’ll receive a tracking number via email so you can follow your swimwear’s journey. Delivery within Australia usually takes 2–7 business days. Once dispatched, we are not responsible for carrier delays or damage

  • If your order hasn’t been processed yet, we’ll do our best to make changes. Please contact us ASAP using our contact form or email us at info@lalaswim.com.au

  • Rinse in cold water after use, hand wash with mild detergent, and lay flat to dry out of direct sunlight. Avoid harsh chemicals and rough surfaces.

  • Yes! We are committed to sustainability by using eco-conscious fabrics, eco-friendly BeaverPack packaging, and small-batch production to reduce waste.

  • Most of our pieces run true to size, but some styles may have unique fits. Fit notes are included in the product descriptions, or you can refer to the size guide at the bottom of this page!

    Please note that due to manufacturing variations, the fit of each collection may differ slightly. These variations are not considered faults.

    *Please refer to the product description for notes on how each style fits, as sizing may vary slightly between pieces.

    • All prices and shipping rates are listed in AUD.

    • Duties, taxes and tariffs are the responsibility of the customer and are calculated at checkout where applicable.

    • Please note we do not currently offer returns or exchanges on international orders. (exc. NZ)

  • No worries, we’ve got you!


    If your question wasn’t answered above or you need a little extra support, reach out to us anytime at info@lalaswim.com.au or fill out our contact form.

returns policy

    • We accept returns within 10 days of receiving your order.

    • Returns and exchanges are offered for Australia and New Zealand orders only. Unfortunately, we are unable to accept returns or exchanges on other international orders.

      • Items must be:

        • Unworn and unwashed

        • With all original tags and hygiene liners attached

        • Free of makeup, deodorant marks, or perfume scents

        • Discounted items are final and cannot be returned or exchanged.
          This includes SALE items & and any discounted item using a code from 10% or more

        • We are not able to take responsibility for items that are lost or damaged during the return process. To ensure your parcel arrives safely, please make sure it is sent with a tracking number

        • Returns that do not include a clear order number, name or contact information may not be identifiable and therefore cannot be refunded.

      Due to hygiene reasons, we cannot accept returns or exchanges on bikini bottoms . We kindly ask that you try on our swim shorts while wearing suitable undergarments

  • If your item arrives damaged or faulty, please contact us at info@lalaswim.com.au within 10 days of receiving your parcel. Once approved, we’ll refund or replace it as soon as possible.

  • Need a different size or style? We’re happy to help!
    Just make sure:

    • The item is unworn, with tags and hygiene sticker still attached

    • You contact us within 10 days of receiving your order

    • we do not accept exchanges for bikini bottoms due to hygiene reasons

    • Please note that exchanges are subject to stock availability. If your requested size is not available, we will be unable to process an exchange.

    • Returns and exchanges are offered for Australia and New Zealand orders only. Unfortunately, we are unable to accept returns or exchanges on other international orders.

    • for exchanges, return shipping is at the customers expense and we can cover shipping of the new item :)

    We'll walk you through the exchange process!

  • Return shipping is at the customer’s expense. We suggest using a tracked service to make sure your swimwear arrives back to us safely.

  • We’re all about hygiene and fairness, so we can't accept returns or exchanges if:

    • Tags or hygiene liners are removed

    • Bikini bottoms

    • The item has been worn or washed

    • The product was marked as final sale or used a discount code of 10% or more

Collection 1 size guide:

*please note collection 2 (the sugar edit) runs slightly smaller!